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work smarter
welcome to www.voicedirectedwarehouse.com
what comprises a voice-directed picking solution?
the voice picking process
voice-enabled warehouse workflows
about the esmart® voice directed warehouse
why choose bec?
find out more about bec
professional software from a company you can trust.
is voice picking the best method for my warehouse?
why implement a voice picking system?
business case for voice – the benefits
voice picking – how is accuracy improved?
voice picking – productivity improvements
comparison of productivity – voice versus rf scanning
professional software from a company you can trust.
comparison to other picking methods
voice vs. paper/label picking
why voice is better than paper/label picking:
voice vs. rf terminals
why voice is better that rf picking:
voice vs. pick to light
faqs on voice-directed warehouse solutions
contact us
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downsides to pick to light are:
why voice is better than pick to light picking:
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likewise, there are some scenarios where voice picking may not be the most appropriate picking method, for example:
accuracy
productivity
efficiencies
hands & eyes free
operator safety
paper and printer media and maintenance costs removed
system cost is related to the number of users not the number of skus or locations
set and track picker productivity kpis
scalable for business with seasonal peaks in activity
wave or batch picking
multi modal and multi-functional deployment options
host business system sets the pace
unaffected by ambient light
anything rf can do voice can do better!
this method is however prone to quantity errors when the rf terminal is put down between reading the instruction, handling materials and retrieving the terminal to enter confirmation data. other drawbacks of this method include:
this extinguishes the light, reports that the pick complete to the host system and prompts the host to illuminate the next pick location. pick to light can achieve impressive productivity levels and is quick for operators to learn.
bec (systems integration) ltd
b
i
likewise, there are some scenarios where voice picking may not be the most appropriate picking method, for example:
accuracy
productivity
efficiencies
hands & eyes free
operator safety
paper and printer media and maintenance costs removed
system cost is related to the number of users not the number of skus or locations
set and track picker productivity kpis
scalable for business with seasonal peaks in activity
wave or batch picking
multi modal and multi-functional deployment options
host business system sets the pace
unaffected by ambient light
anything rf can do voice can do better!
this method is however prone to quantity errors when the rf terminal is put down between reading the instruction, handling materials and retrieving the terminal to enter confirmation data. other drawbacks of this method include:
this extinguishes the light, reports that the pick complete to the host system and prompts the host to illuminate the next pick location. pick to light can achieve impressive productivity levels and is quick for operators to learn.
bec (systems integration) ltd
em
Bolds strong 18
b 0
i 18
em 0
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home #slides
about us #about-page-section
comparison to other picking methods #how-accuracy-improved
faqs #faqs-section
contact us #contact-section
home #slides
about us #about-page-section
comparison to other picking methods #how-accuracy-improved
faqs #faqs-section
contact us #contact-section
home #slides
about us #about-page-section
comparison to other picking methods #how-accuracy-improved
faqs #faqs-section
contact us #contact-section
what comprises a voice-directed picking solution #comprises-picking-solution
voice-enabled warehouse workflows #voice-enabled-warehouse
about the esmart® voice directed warehouse #about-voice-warehouse
is voice picking the best method for my warehouse? #picking-best-method
business case for voice – the benefits #business-case-for-voice
voice picking – how is accuracy improved? #how_is_accuracy_improved
voice picking – productivity improvements #productivity-improvements
what comprises a voice-directed picking solution #comprises-picking-solution
voice-enabled warehouse workflows #voice-enabled-warehouse
about the esmart® voice directed warehouse #about-voice-warehouse
is voice picking the best method for my warehouse? #picking-best-method
business case for voice – the benefits #business-case-for-voice
voice picking – how is accuracy improved? #how_is_accuracy_improved
voice picking – productivity improvements #productivity-improvements
read more #
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- http://www.voicedirectedwarehouse.com
www.voicedirectedwarehouse.com http://voicedirectedwarehouse.com
esmart® voice http://www.becsi.co.uk/wp-content/uploads/2014/05/203-m03-esmart-voice.pdf
esmart® voice wms http://www.becsi.co.uk/wp-content/uploads/2016/01/209-m02-esmart-wms-voice.pdf
esmart® voice http://www.becsi.co.uk/wp-content/uploads/2014/05/203-m03-esmart-voice.pdf
esmart® voice http://www.becsi.co.uk/wp-content/uploads/2014/05/203-m03-esmart-voice.pdf
- find out more about our esmart® voice solution http://www.becsi.co.uk/wp-content/uploads/2014/05/203-m03-esmart-voice.pdf
- find out more about our esmart® voice wms solution http://www.becsi.co.uk/wp-content/uploads/2016/01/209-m02-esmart-wms-voice.pdf
voice and wms http://www.becsi.co.uk/wp-content/uploads/2016/01/209-m02-esmart-wms-voice.pdf
esmart® voice http://www.becsi.co.uk/wp-content/uploads/2014/05/203-m03-esmart-voice.pdf
directions to bec http://www.becsi.co.uk/wp-content/uploads/2013/05/directions.pdf
- http://www.voicedirectedwarehouse.com

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home about us comparison to other picking methods faqs contact us home about us comparison to other picking methods faqs contact us home about us comparison to other picking methods faqs contact us work smarter next generation voice-directed systems – improve speed & efficiency within your warehouse what comprises a voice-directed picking solution voice-enabled warehouse workflows about the esmart® voice directed warehouse is voice picking the best method for my warehouse? business case for voice – the benefits voice picking – how is accuracy improved? voice picking – productivity improvements what comprises a voice-directed picking solution voice-enabled warehouse workflows about the esmart® voice directed warehouse is voice picking the best method for my warehouse? business case for voice – the benefits voice picking – how is accuracy improved? voice picking – productivity improvements welcome to www.voicedirectedwarehouse.com this web portal is dedicated to voice-directed systems and our esmart® voice & esmart® voice wms software solutions that bring this technology to life. providing you with a wealth of information on voice systems and voice picking, this web portal gives you all the information you need to know if you are considering implementing a voice-directed system within your business operation. voice-directed picking is now widely proven in the warehouse and distribution centre, automating a number of warehousing processes which have been traditionally paper, barcode or rf scanning-based. businesses operating within a diverse range of industries which have deployed voice have reaped the benefits of this technology, including improved productivity and pick accuracy along with shorter training times, reduced paper/label consumption and enabling employees to work hands-free from paperwork and rf terminals. there is no question that voice-directed systems can produce an impressive roi in the correct application. if you have a fast moving picking environment, a broad warehouse sku list and more than 10 warehouse pickers, then voice-directed technology is capable of producing ‘game changing’ results for your business. this portal is also intended to help you to gauge whether voice is appropriate for your operation and to introduce bec’s capabilities around this technology. read more section separator what comprises a voice-directed picking solution? voice-directed picking is an order selection method used widely in warehouse or distribution centre environments. it uses verbal commands which are given to and received from a human warehouse worker. in practical terms, voice-directed picking is very similar to traditional rf scanner/terminal picking, but the precise methods in which prompts are provided and responses received are different. during the course of a typical day in a business warehouse or distribution centre, hundreds or maybe thousands of different work assignments are created by the warehouse management system (wms) for completion that day. for those businesses which do not utilise voice technology, these assignments are usually transferred to paper-based rf scanner-based or pick to light picking systems, all of which are labour-intensive, time-consuming, error-prone and frequently unable to effectively up-scale as the business grows. within a voice-enabled distribution centre, however, the uploading and subsequent completion of work assignments is much simpler and therefore far more efficient and accurate. operators use a compact, wearable computer with a headset incorporating a microphone to receive instructions by voice. this computer is connected wirelessly to the host business system (erp or wms) over a wireless network, and the operator is able to confirm his or her actions verbally back to the system in real time. the voice picking process employee assignments such as put-away, order selection and replenishment tasks are generated by the company’s warehouse management system (wms) these assignments are sent via a radio frequency network from the wms to a lightweight, compact, battery-powered mobile computer which is worn or carried by a distribution centre employee once received on the mobile computer, the work assignments are converted into a series of discrete verbal commands which the worker hears through a lightweight headset. the instructions direct the employee to an aisle/section and slot location the employee then confirms that s/he is at the proper location and completes the task by speaking into the headset the employee’s voice is recognised by the voice recognition software running on the mobile computer, which translates the spoken response into data and sends that data back to the wms the wms issues the next appropriate command and the process repeats itself with the ability to work regardless of accent, dialect or language, voice technology helps businesses to complete many more work assignments more accurately and efficiently over the course of a working day, helping to increase productivity, profitability and customer satisfaction. read more --> section separator --> voice-enabled warehouse workflows voice-directed picking technology is ideal for a number of traditional processes which occur throughout the warehouse, such as: picking receiving cross-docking put-away replenishment dispatch stock movement inventory check quality check/reclassification about the esmart® voice directed warehouse created with fast-paced, customer-centric enterprises in mind, our esmart® voice solutions are designed to seamlessly integrate with your host business system, ensuring maximum visibility of transaction data. built entirely around voice technology, our solutions allow users to experience the benefits of voice within every aspect of their warehouse. as well as offering the benefits of voice technology whilst maintaining the underlying business logic in the host wms or erp system, our voice solutions combine our proven esmart® software platform with honeywell vocollect voice technology to create a powerful, scalable, flexible and dynamic solution which eliminates inefficiencies within the warehouse. with the ability to communicate in real-time with the business host system, and therefore with the other warehouse functions, activities such as real-time replenishment triggered by ‘shorted’ orders are now a reality. through our web-based dashboard tools, telesales staff can see precisely where their customer’s order is in the pick schedule, right down to individual pick lines. quick to learn, our esmart® voice solutions dramatically reduce training requirements, and are ideal for warehouse or distribution centres with strong seasonal trends where temporary staff may be required to cover peak activity periods. find out more about our esmart® voice solution find out more about our esmart® voice wms solution read more why choose bec? with a proven and trusted track record in supplying and implementing voice technology within a range of warehousing and distribution centre applications, we are a specialist provider of voice and wms solutions designed to integrate seamlessly into any host erp system to fulfil business and commercial requirements. having achieved ‘gold total solution provider’ status with honeywell vocollect. the leaders in voice-enabled technology, our esmart® voice solutions have been design with best-of-breed honeywell vocollect voice as its core.  this means that users can enjoy a fully-optimised voice experience throughout their warehousing facility, helping them to enhance and improve upon their mission-critical processes and applications. find out more about bec professional software from a company you can trust. with a proven and trusted track record in supplying and implementing voice technology within a range of warehousing and distribution centre applications contact us is voice picking the best method for my warehouse? the answer to this question depends on the potential gain in accuracy, productivity, quality, ergonomics and safety that your company may achieve by moving to a voice-directed warehouse. the most significant benefits are achieved in low margin, high volume, labour-intensive case picking operations.  a minimum picking team size of 10 is another useful criteria when establishing the suitability of voice technology in your business. voice picking frees up the picker’s hands and eyes, allowing them to get from location to location faster and to select items faster.  it allows pickers to focus on picking, rather than on terminal displays, lists or lights & switches. giving pickers the ability to work hands-free can be particularly important in certain processes or environments, for example: picking multiple small items from densely populated pick bin faces frozen and chilled food warehouses where gloves can hamper the use of rf terminals picking heavy cases or single items likewise, there are some scenarios where voice picking may not be the most appropriate picking method, for example: pick tasks requiring the input of long serial numbers bulk item picking (for example huge paper rolls or whole pallet picking by forklift) picking very limited sku numbers from a single bay or small zone in typical warehouse environments though, voice is much faster than either paper-based or rf picking, and is much less costly than pick to light. why implement a voice picking system? increase in ‘detail picking’ (size of orders goes down, but more orders) need for constant improvement in quality & productivity fierce competition & low margins in many cases labour is 70% of the total warehouse operation cost picking activities alone may be 50% of total warehouse operations voice technology is mature and proven the integrated real time voice solution delivers benefits which are simply not possible with rf, paper or pick to light methods the integration solution has proven its reliability & performance read more section separator business case for voice – the benefits there are various points to consider when putting together the business case for voice picking and other voice-directed warehouse processes. broadly speaking, return on investment (roi) for voice is usually based on the pick accuracy and productivity improvements that voice-directed technology delivers. in addition to these cost savings, there are a number of other advantages to implementing voice technology which enhance the warehouse operation. accuracy when comparing paper or label-based picking to voice, reduction in errors are typically around 85%. when comparing rf terminals to voice, accuracy is similar but with less quantity errors. this allows voice-directed systems to achieve up to 50% pick accuracy improvements over rf terminal picking. productivity it is important to remember that productivity gains are very specific to each customer’s operation (sometimes even per site within an operation) and that these gains are achieved by mix of process and ergonomic streamlining. typical productivity improvements are up 25% however some businesses report even higher levels of improvement. for example, jdf distribution inc. publicly cited improvements of 36% to productivity in october 2009 after implementing voice in their distribution centre. efficiencies cut-down on the amount of auditing, checking and stock counting, whilst removing costs associated with paper printing, sorting and administration. hands & eyes free by receiving voice-directed instructions via a headset, the warehouse pickers communicate much more naturally with the host system. this keeps the picker’s attention on identifying stock locations, travelling to next pick and handling materials. there is no need to juggle an rf terminal or paper pick lists. in addition there is no requirement to constantly shift focus from a handheld display/keyboard to the product and back, thereby reducing operator fatigue. operator safety hands are free to handle products and ascend ladders or steps, increasing operator safety. paper and printer media and maintenance costs removed when replacing paper picking with voice, a significant chunk of savings will be achieved by the removal of paper, printer media and printer maintenance costs as well as the labour spent creating, sorting, distributing and re-entering the collected pick data. system cost is related to the number of users not the number of skus or locations this advantage is the most relevant when comparing voice with a pick to light system. the cost of implementing a voice picking system is based on the number of pickers required to carry out the work in the warehouse/distribution centre, not the number of warehouse bays/locations. set and track picker productivity kpis as each picker is connected ‘one-to-one’ with the business host it is possible to monitor their individual, team and or shift performance. this data can be utilised for training purposes to highlight pickers who need additional training or as part of the picker remuneration mechanism. scalable for business with seasonal peaks in activity many companies experience peaks in activity as part of the natural flow of their annual business. in many cases temporary or agency staff are brought in to cover the peaks. a voice system can easily be scaled up simply by adding further terminals. this, combined with comparatively short training times for voice, makes this a compelling solution for those businesses with activity peaks throughout the year. this is also true for businesses where the volumes are not seasonal but are scaling up naturally with growth. wave or batch picking in wave picking, multiple orders are grouped into one wave pick and picked as though they were a single order, i.e. one trip around the warehouse. as the picker makes their way around the warehouse, the individual items are placed into one or more cartons or totes on a trolley. the voice system tells the picker which items to put into each tote/carton depending on which orders require that particular item. wave picking is particularly useful in reducing the number of trips around the warehouse and therefore reducing labour time and costs. multi modal and multi-functional deployment options dedicated voice terminals can easily be switched between different tasks, for example picking in the morning and receiving in the afternoon. host business system sets the pace pickers are continuously fed pick instructions by the voice system. as soon as a line is picked a new location is given to the picker, and as soon as an order is complete, the next one is automatically retrieved from the ‘waiting pool’ and then sent to the picker. the host system therefore sets a pace that the picker gets used to which contributes to the productivity improvements of voice when compared to rf or paper picking, where there is no mechanism to prompt the picker or where the prompts are easily ignored. unaffected by ambient light voice technology does not depend on the picker having to read either a screen or paper pick list. in environments where light is particularly bright or dim, voice has a benefit over these other methods because the picker never struggles to read instructions – they are received much more naturally as spoken commands. anything rf can do voice can do better! well almost anything…..since voice operates on a similar principle to rf picking (real time instruction/ response to a host computer system), this means that functionality normally associated with the benefits of rf picking can be done by voice, such as real-time replenishment requests, perpetual inventory/cycle counting and product look up. do you have any questions? let us see if we can help. contact us --> voice picking – how is accuracy improved? voice-directed picking uses a combination of check digits and quantity countdown to increase accuracy. check digits on the warehouse location label are read out by the picker to verify that they are in the correct location. since voice picking is eyes-free, the picker does not need to move their eyes away from the pick location to manually confirm the location with an rf terminal and check quantities. instead, the voice system tells the picker how many to pick as soon as the location check digit has been read. check digits can be used to identify specific products. for example, in picking mixed cases of bottles, the last 2 digits of the bottle’s ean code can be read out to confirm the correct bottle has been picked. since the confirmation can be done at the time the product is being physically picked, there is an advantage over rf picking where the picker must scan the item/location first, then reach for the product once the scanner is put away. by counting down quantities into the voice system, pickers are helped to drive down quantity errors. for example, when directed to pick 7 items the picker would read back “pick 2, pick 2, pick 2, pick 1.” these responses are spoken as physical pick action is taken and the system counts the quantity down from 7 at each response. if the picker is distracted after picking the first 4 and loses count, they simply have to speak “say again” and the voice system will tell them how many remain to be picked from the current location. by increasing accuracy in this way, voice-directed picking delivers significant savings by avoiding the various types of pick error which occur in the warehouse. by understanding the real cost of pick inaccuracies, it becomes clear how voice picking is able to produce a robust return on investment. read more section separator voice picking – productivity improvements voice picking operates on a very similar process flow to rf terminal based picking. productivity improvements are derived from the more natural way pickers interact with the voice system compared to other methods. for example, the following chart provides a visual representation of an rf directed picking task, compared with the same pick directed by voice. the time taken and the number of steps required to complete the transaction have reduced, and this is where the productivity improvements of voice picking are achieved. in addition, if an operation is working from paper, then removing the manual paper trail and the administration around paper-based picking will play a big part in delivering productivity improvements. comparison of productivity – voice versus rf scanning professional software from a company you can trust. with a proven and trusted track record in supplying and implementing voice technology within a range of warehousing and distribution centre applications contact us section separator comparison to other picking methods when considering a voice solution, comparisons are usually made to other methods. alternative methods include traditional paper or label picking, rf terminal picking and pick to light.  the sections below describe how the methods differ and outlines the benefits of voice in each case. voice vs. paper/label picking with a paper/label method, paper lists of orders to be picked are printed out and issued to the picking team.  the pickers work through the paper list sequentially and deliver the picked products to the dispatch area. they then manually enter the pick completion data at an operator terminal or pass the paperwork to a colleague to carry out the manual data entry. with a competent picking team, high picking speeds are possible with paper picking, however there are a number of drawbacks to the method which negatively impact productivity and pick accuracy: data entry errors during pick confirmation are common time is wasted moving back and forth to the assignment desk to reconcile discrepancies labour and material cost to handle the paper/labels time wasted travelling to the assignment point time wasted sorting paper pick notes or labels not hands and eyes free difficult to batch or wave pick no ability to update the inventory in real-time no real-time picker visibility and task accountability why voice is better than paper/label picking: it increases productivity byapproximately 20% it improves accuracy by up to 85% it reduces training times by at least 50% read more voice vs. rf terminals with an rf-based pick method, operators are provided with an rf handheld terminal which is connected wirelessly back to the host system. picking instructions are sent via the wireless network to the terminal and displayed on the device screen. the picker reads the location from the device screen, travels to the location, scans the pick location, reads the pick quantity instruction from device screen, puts down terminal to handle pick goods, performs the pick task, picks up the terminal and confirms the pick data to host by entering key presses on the terminal. pick accuracy can be high with rf picking as pickers can be directed to confirm the warehouse location by scanning the rack label. this method is however prone to quantity errors when the rf terminal is put down between reading the instruction, handling materials and retrieving the terminal to enter confirmation data. other drawbacks of this method include: an average of two weeks’ training, often requiring an experienced mentor an operator can be distracted by the scan, pick and data entry cycle safety can be an issue, as operators need to be heads-down to read display/enter data battery management issues are often experienced, leading to poor time management there are many points of failure – need to have back up equipment devices tend not to be ergonomic why voice is better that rf picking: it increases productivity by approximately 20% it improves accuracy by up to 50% it reduces training times by at least 50%-65% voice devices are far less likely to be dropped and run over/damaged by forklift trucks read more voice vs. pick to light the pick to light picking method uses high visibility displays and mechanical switches fitted to each warehouse location. the switches/displays are connected back to a host erp or wms which decides the optimum picking order around the racking and directs the picker to specific bay locations. switches are illuminated to indicate which bay is to be picked from. the display next to the illuminated switch displays the quantity to be picked. the operator then picks the required quantity and presses the illuminated switch. this extinguishes the light, reports that the pick complete to the host system and prompts the host to illuminate the next pick location. pick to light can achieve impressive productivity levels and is quick for operators to learn. downsides to pick to light are: it is very expensive the system is inflexible once installed * the cost of adding warehouse skus is high * it cannot efficiently manage multiple pickers in one zone batch/wave picking is difficult * limits hands/eyes free the cost is based on skus rather than operator numbers * thousands of failure points due to every location having a mechanical switch and light *source from gartner why voice is better than pick to light picking: it improves accuracy by up to 50% it has a much lower cost per sku it is much more flexible – zero cost to accommodate new products and warehouse locations voice hardware average time between failure is greater than 5 years read more section separator faqs on voice-directed warehouse solutions my warehouse is very noisy – there’s no way voice technology can work there! answer: best-of-breed voice-directed warehouse hardware utilises sophisticated noise cancelling microphones. one microphone faces the operative and the other faces away from the operator to capture ambient noise. the ambient noise is then cancelled out, resulting in excellent voice recognition even in very noisy environments. english is a second language to most of my warehouse team – how will they understand the system and how will it understand them? answer: each operative trains their voice profile into the system and draws this down onto the terminal each time they log onto the device. this process takes around 20 minutes and only needs to be done during the initial setup of the user. by training the voice profile, the system is able to understand strong regional accents and can even register foreign language commands for example, a french speaker could register “oui” and “non” for “yes” and “no.” i operate a frozen goods warehouse at -28c – will the equipment withstand this? answer: there is a wide range of voice hardware options on the market all of which are supported by the esmart voice solution. options exist for deep freeze environments, cold, wet and extremely rugged environments. what if the system registers an operator’s conversation as pick data? answer: the system is always ‘listening’ for a defined set of voice commands. general conversation does not follow the expected format of these commands and is simply ignored by the system. will headsets cause safety issues in the warehouse since pickers will not be able to hear fork lift trucks approaching? answer: headsets are never worn on both ears and some are even acoustically transparent, allowing the picker to hear safety-related noise in the warehouse. my pickers won’t like talking to a computer! answer: depending on the organisation culture, there may be some resistance initially. however, once a picker becomes familiar with the system, they invariably love it. voice technology simplifies the picker’s job, reduces fatigue and can help contribute to a safer working environment with eyes and hands free to focus on the job. one of the advantages of rf systems is that they can display information about the product being picked to assist the pickers. any exceptions can be reported back to the host system by entering the information in the terminal keypad. answer: a voice system can provide all the capabilities of rf scanner-based systems. the difference is in the user interface. information such as product description, ean and inner pack size can all be communicated via voice. won’t voice be too expensive for my operation? we are not a huge distribution centre. answer: the cost of implementing a voice solution has decreased dramatically as the technology has matured. the important point to focus on is the savings you will achieve by moving to a voice-directed system. paybacks of a year or less are very common due to the increase in productivity and the reduction in errors which arise from implementing a voice system. i don’t want to duplicate the inventory/order systems in my wms/erp system. answer: our esmart voice solutions are highly flexible and are built to satisfy a variety of operational scenarios. if you already have a warehouse management system (wms) or enterprise resource planning (erp) system in place, our esmart voice solutions can be integrated seamlessly to complement the capabilities of your existing inventory system, leveraging the capabilities of your existing software investment and delivering the enhanced capabilities which voice provides. what if my pickers create errors by not hearing or remembering instructions properly or simply picking from the wrong place? answer: with a voice system, pickers can use “say again” commands to repeat instructions if required. the use of check digits either on the warehouse location label or on the product ean code ensures that the correct product has been picked and that product has been picked from the correct location. i am sceptical that voice can be as fast as paper or rf based picking. answer: in some scenarios voice picking may not be the most appropriate picking method, however within typical warehouse environments, voice is much faster than either paper or rf because it frees up both the hands and the eyes, allowing the operator to get from location to location faster. hands-free also means that items are selected faster, whilst allowing pickers to focus on picking rather than on terminal displays or lists. contact us name*: email address*: telephone number: your message enter security code*: 1+1=? bec (systems integration) ltd blakewater house phoenix park blakewater road blackburn lancashire bb1 5rw company no: sc148386 vat no: gb 624 102 783 telephone: +44 (0) 1254 688 088 email: info@becsi.co.uk directions to becprivacy policy custom google map copyright 2016 - all rights reserved company no: sc148386 vat no: gb 624 102 783


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