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the leader in brand protection and customer experience measurement
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lra by deloitte
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customer experience measurement
field examinations and customer quality assurance
mystery shopper services
brand standards development
customer experience research and behavior analytics
brand experience training programs
lra by deloitte named a 2017 top 50 market research firm by american marketing association (ama)
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H5 managing director | deloitte advisory
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protecting brand and reputation
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please enable javascript to view the site. about deloitte contact us location: united states services what's new read our latest thinking visit deloitte university press register for dbriefs webcasts real stories from real clients learn how our clients have realized true business transformation tax global business tax services global employer services indirect tax consulting human capital strategy & operations technology audit & assurance deloitte growth enterprise services middle market services private company services mergers & acquisitions divestiture & separation post-merger integration m&a analytics risk and financial advisory cyber risk financial risk, transactions & restructuring forensic internal audit & assurance regulatory & operational risk strategic & reputation risk management analytics industries what's new read our latest thinking visit deloitte university press register for dbriefs webcasts real stories from real clients learn how our clients have realized true business transformation consumer & industrial products energy & resources financial services life sciences & health care manufacturing public sector real estate & construction technology, media & telecommunications all industries and sectors careers what's new job map deloitte has more than 100 offices throughout the united states. explore our interactive map to find jobs near you. career journeys our people and our culture make deloitte a place where leaders thrive. get an inside look at the rich diversity of background, education, and experiences of our people.  job search home student jobs experienced hire jobs students on campus undergraduate advanced degree experienced hires executives life at deloitte alumni --> services the leader in brand protection and customer experience measurement lra by deloitte lra by deloitte is the leading global provider of brand protection and customer experience measurement services for multinational companies with complex customer interactions. our innovative services help our clients provide consistent, memorable, and differentiated experiences for their customers. explore content customer experience measurement field examinations and customer quality assurance mystery shopper services brand standards development customer experience research and behavior analytics brand experience training programs lra by deloitte named top 50 market research firm client spotlight related topics customer experience measurement your customers’ expectations are changing every day, due in large part to shifts in consumer preferences and emerging technology capabilities and platforms. these changing expectations challenge your ability to differentiate your brand and gain long-term customer loyalty. every interaction with a customer is a “moment of truth” that either strengthens or weakens the customer’s perception of your brand. lra by deloitte’s approach to customer experience measurement helps you identify and measure these moments of truth in order to build sustained customer loyalty and positive reviews. our programs can also uncover the back-office components of your operation that create risk to your brand reputation and help you manage that risk for long-term competitive advantage and overall brand health. back to top field examinations and customer quality assurance field examinations and inspections of your locations can identify the elements—customer-facing, as well as back-office operations—that impact your brand. we collect, evaluate, analyze, and synthesize data to provide quantifiable insights to help you enhance your brand standards, improve operational excellence, and reduce the risk to your brand reputation. our solutions can be tailored to provide a snapshot view of system-wide performance, measure the delivery of your brand promise, or deliver immediate feedback on the customer experience at each touch point—virtual or physical. learn more about field examinations and customer quality assurance. back to top mystery shopper services for less complex customer-facing evaluations, our mystery shopping services can help you obtain consistent, objective, and actionable feedback on service delivery, sales team performance, product or service roll-out, and more. our hands-on, service-driven teams leverage leading practices from our brand inspection experience to focus on your specific needs and questions, enhance quality and consistency, deliver targeted feedback, and drive performance improvement. learn more about mystery shopper services. back to top brand standards development our standards development services integrate your brand standards and brand promise into a cohesive playbook, making it possible for you to speak in one voice across your portfolio. when your people have access to the foundational elements of your brand and receive guidance on how to apply them, they are more empowered to provide exceptional customer experiences and to support the shared vision. learn more about brand standards development. back to top customer experience research and behavior analytics gaining quantitative and qualitative insight from the customer’s perspective often delivers a better understanding of the current state of your customer experience. it can also make it easier to see where specific actions might be needed to drive greater satisfaction, loyalty, advocacy, and spend. our deep foundation in customer experience drives insights into customer behavior and employee engagement. ultimately, we identify specific actions that can improve key performance indicators (kpis). learn more about customer experience research and behavior analytics. back to top brand experience training programs inconsistency between internal and external branding weakens the service culture, confusing employees, eroding standards compliance, and negatively impacting the customer experience. organizational development and training communicates the specific rules of service culture, aligning leadership, managers, and frontline employees around a shared vision of the brand experience. our training programs speak to company leaders and line-level employees alike, helping individuals understand their role in the brand experience. learn more about brand experience training programs. back to top lra by deloitte named a 2017 top 50 market research firm by american marketing association (ama) lra by deloitte was recently named to the ama gold report’s annual list of top 50 market research firms in the us. rankings are based on revenue, major accomplishments in 2016, and key initiatives for the coming year. the gold report also examines trends in market research and the evolving industry landscape. explore the full report. back to top client spotlight: carlson rezidor hotel group client spotlight: sunrise senior living client spotlight: international speedway corporation read all of our case studies get in touch rob rush managing director | deloitte advisory robrush@deloitte.com +1 215 449 0301 rob is a deloitte advisory managing director, deloitte & touche llp, and managing director of lra by deloitte. with more than 30 years of experience, rob is a pioneer in the customer experience measur... more zach conen senior manager | deloitte advisory zconen@deloitte.com +1 215 449 0304 zach is a business development senior manager for lra by deloitte & touche llp. he oversees lra by deloitte's business development efforts on a global basis and actively generates new business by cult... more tony devincentis partner | software asset management tdevincentisjr@deloitte.com +1 516 918 7750 tony is a partner with deloitte & touche llp’s audit & enterprise risk services practice, where he leads deloitte’s software asset management service offering. he provides a variety of software asset ... more read more contact us submit rfp subscribe to email explore content customer experience measurement field examinations and customer quality assurance mystery shopper services brand standards development customer experience research and behavior analytics brand experience training programs lra by deloitte named top 50 market research firm client spotlight related topics recommendations delivering on your brand promise make or break protecting brand and reputation getting it ‘right’ from the get go related topics risk advisory resilient travel, hospitality, and leisure brand management market research contact us search jobs submit rfp get connected home deloitte university press press releases social media alumni email subscriptions submit rfp us office locations global office directory newsroom crg profiles recently published about us contact us services risk and financial advisory audit & assurance consulting mergers & acquisitions tax industries consumer & industrial products energy & resources financial services life sciences & health care manufacturing public sector real estate & construction technology, media & telecommunications all industries and sectors careers job search labor condition applications assistance for disabled applicants eeo/affirmative action documents ban the box notices students experienced hires executives life at deloitte alumni legal about deloitte terms of use privacy privacy shield us-swiss safe harbor cookies privacy tss © 2017. see terms of use for more information. deloitte refers to one or more of deloitte touche tohmatsu limited, a uk private company limited by guarantee ("dttl"), its network of member firms, and their related entities. dttl and each of its member firms are legally separate and independent entities. dttl (also referred to as "deloitte global") does not provide services to clients. in the united states, deloitte refers to one or more of the us member firms of dttl, their related entities that operate using the "deloitte" name in the united states and their respective affiliates. certain services may not be available to attest clients under the rules and regulations of public accounting. please see www.deloitte.com/about to learn more about our global network of member firms.


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Here you can find chart of all your popular one, two and three word phrases. Google and others search engines means your page is about words you use frequently.

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