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callcentrehelper.com



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Titlecall centre helper

Length: 18, Words: 3
Description call centre helper - the leading online call centre magazine. aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.

Length: 175, Words: 27
Keywords pusty
Robots
Charset UTF-8
Og Meta - Title pusty
Og Meta - Description pusty
Og Meta - Site name pusty
Tytuł powinien zawierać pomiędzy 10 a 70 znaków (ze spacjami), a mniej niż 12 słów w długości.
Meta opis powinien zawierać pomiędzy 50 a 160 znaków (łącznie ze spacjami), a mniej niż 24 słów w długości.
Kodowanie znaków powinny być określone , UTF-8 jest chyba najlepszy zestaw znaków, aby przejść z powodu UTF-8 jest bardziej międzynarodowy kodowaniem.
Otwarte obiekty wykresu powinny być obecne w stronie internetowej (więcej informacji na temat protokołu OpenGraph: http://ogp.me/)

SEO Content

Words/Characters 1063
Text/HTML 37.71 %
Headings H1 0
H2 0
H3 0
H4 0
H5 0
H6 0
H1
H2
H3
H4
H5
H6
strong
b
i
em
Bolds strong 0
b 0
i 0
em 0
Zawartość strony internetowej powinno zawierać więcej niż 250 słów, z stopa tekst / kod jest wyższy niż 20%.
Pozycji używać znaczników (h1, h2, h3, ...), aby określić temat sekcji lub ustępów na stronie, ale zwykle, użyj mniej niż 6 dla każdego tagu pozycje zachować swoją stronę zwięzły.
Styl używać silnych i kursywy znaczniki podkreślić swoje słowa kluczowe swojej stronie, ale nie nadużywać (mniej niż 16 silnych tagi i 16 znaczników kursywy)

Statystyki strony

twitter:title pusty
twitter:description pusty
google+ itemprop=name pusty
Pliki zewnętrzne 6
Pliki CSS 3
Pliki javascript 3
Plik należy zmniejszyć całkowite odwołanie plików (CSS + JavaScript) do 7-8 maksymalnie.

Linki wewnętrzne i zewnętrzne

Linki 275
Linki wewnętrzne 93
Linki zewnętrzne 182
Linki bez atrybutu Title 270
Linki z atrybutem NOFOLLOW 0
Linki - Użyj atrybutu tytuł dla każdego łącza. Nofollow link jest link, który nie pozwala wyszukiwarkom boty zrealizują są odnośniki no follow. Należy zwracać uwagę na ich użytkowania

Linki wewnętrzne

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home /
webinars /webinars
upcoming webinars /webinars
recorded webinars /recorded-webinars
events calendar /events
jobs /jobs/
south east /jobs/south-east.htm
london /jobs/london.htm
south west /jobs/south-west.htm
midlands /jobs/midlands.htm
north /jobs/north.htm
north east /jobs/north-east.htm
north west /jobs/north-west.htm
scotland /jobs/scotland.htm
wales /jobs/wales.htm
ireland /jobs/ireland.htm
europe /jobs/europe.htm
south africa /jobs/south-africa.htm
community /questions
questions /questions
answers /answers
forum /forum/
blogs /blogs
tips /tips
jonty's tips /jontys-tips
hints & tips /tips
strategy /strategy
polls /polls
management /management
life /life
tips /tips
motivation /tag/motivation
customer experience /tag/customer-experience
attrition /tag/attrition
empathy /tag/empathy
technology /technology
white papers /white-papers
directory /directory
guides /call-centre-helper-reference-guides-57195.htm
definitions /definition
outbound dialing /outbound-dialling-reference-guide-2-57176.htm
call recording /the-call-recording-and-speech-analytics-reference-guide-57601.htm
wfm /workforce-management-reference-guide-57260.htm
ivr /tag/ivr
jargon /contact-centre-jargon-glossary-50333.htm
tools /tools
skills /skills
life /life
humour /tag/humour
games /tag/games
jargon /contact-centre-jargon-glossary-50333.htm
news /news
call centre news /news
industry insights /insights
blogs /blogs
events /events
free newsletter /report.php?id=1
white papers /white-papers
events /events
event calendar /events
webinars /webinars
recorded webinars /recorded-webinars
conferences /events/conference
training /events/training-events
advertise /10-reasons-to-advertise-in-call-centre-helper-209.htm
advertise /10-reasons-to-advertise-in-call-centre-helper-209.htm
media pack /images/cch-media-pack-2017.pdf
jobs /call-centre-helper-jobs-26074.htm
directory /add-a-call-centre-helper-directory-listing-72545.htm
about us /call-centre-magazine-211.htm
newsletter /report.php?id=1
latest industry insights /insights
latest news /news
latest resources /white-papers
upcoming webinars /webinars
upcoming events /events
directory /directory
view our full directory /directory
- /ask-question
editors pick /tag/editors-picks
tips /tips
news /news
forum /forum/
directory /directory
call centre jobs /jobs/
erlang calculator /erlang-c-calculator-2473.htm
cookies /privacy-policy#cookies
privacy /privacy-policy
contact /contact-call-centre-helper-208.htm
advertise /10-reasons-to-advertise-in-call-centre-helper-209.htm
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Linki zewnętrzne

https://www.linkedin.com/groups/1802300
https://www.youtube.com/user/callcentrehelper
https://www.facebook.com/callcentrehelper
https://twitter.com/callcentrehelp
https://plus.google.com/114272574404062898604/posts
call centre voice http://www.callcentrevoice.com
- https://www.callcentrehelper.com/information-displaying-on-your-wallboards-109121.htm
what information should you be displaying on your contact centre wallboards? https://www.callcentrehelper.com/information-displaying-on-your-wallboards-109121.htm
read more... https://www.callcentrehelper.com/information-displaying-on-your-wallboards-109121.htm
- https://www.callcentrehelper.com/link-customer-experience-and-profitability-109158.htm
is there a link between customer experience and profitability? https://www.callcentrehelper.com/link-customer-experience-and-profitability-109158.htm
read more... https://www.callcentrehelper.com/link-customer-experience-and-profitability-109158.htm
- https://www.callcentrehelper.com/25-tips-for-motivating-staff-10974.htm
how to motivate staff in 25 ways https://www.callcentrehelper.com/25-tips-for-motivating-staff-10974.htm
read more... https://www.callcentrehelper.com/25-tips-for-motivating-staff-10974.htm
- http://pages.callminer.com/cch-gamification.html
- https://www.callcentrehelper.com/forecasting-and-scheduling-for-multi-channel-contact-centres-109428.htm
forecasting and scheduling for multi-channel contact centres https://www.callcentrehelper.com/forecasting-and-scheduling-for-multi-channel-contact-centres-109428.htm
read more... https://www.callcentrehelper.com/forecasting-and-scheduling-for-multi-channel-contact-centres-109428.htm#more-109428
- https://www.callcentrehelper.com/its-a-little-thing-but-it-makes-a-difference-109375.htm
it’s a little thing… but it makes a difference https://www.callcentrehelper.com/its-a-little-thing-but-it-makes-a-difference-109375.htm
read more... https://www.callcentrehelper.com/its-a-little-thing-but-it-makes-a-difference-109375.htm#more-109375
- https://www.callcentrehelper.com/improving-first-call-resolution-the-benefits-challenges-and-best-practices-109369.htm
improving first call resolution: the benefits, challenges and best practices https://www.callcentrehelper.com/improving-first-call-resolution-the-benefits-challenges-and-best-practices-109369.htm
read more... https://www.callcentrehelper.com/improving-first-call-resolution-the-benefits-challenges-and-best-practices-109369.htm#more-109369
- https://www.callcentrehelper.com/proverbial-performance-management-tips-109213.htm
proverbial performance management tips https://www.callcentrehelper.com/proverbial-performance-management-tips-109213.htm
read more... https://www.callcentrehelper.com/proverbial-performance-management-tips-109213.htm#more-109213
- https://www.callcentrehelper.com/the-quest-for-an-ideal-contact-centre-management-tool-109144.htm
the quest for an ideal contact centre management tool https://www.callcentrehelper.com/the-quest-for-an-ideal-contact-centre-management-tool-109144.htm
read more... https://www.callcentrehelper.com/the-quest-for-an-ideal-contact-centre-management-tool-109144.htm#more-109144
- https://www.callcentrehelper.com/contact-centre-align-top-priorities-executive-leadership-108717.htm
how can the contact centre align with the top priorities of executive leadership? https://www.callcentrehelper.com/contact-centre-align-top-priorities-executive-leadership-108717.htm
read more... https://www.callcentrehelper.com/contact-centre-align-top-priorities-executive-leadership-108717.htm#more-108717
- https://www.callcentrehelper.com/business-systems-introduces-nice-109432.htm
business systems introduces nice quality central https://www.callcentrehelper.com/business-systems-introduces-nice-109432.htm
read more... https://www.callcentrehelper.com/business-systems-introduces-nice-109432.htm#more-109432
- https://www.callcentrehelper.com/injixo-joins-talkdesks-appconnect-109424.htm
injixo joins talkdesk’s appconnect as launch partner https://www.callcentrehelper.com/injixo-joins-talkdesks-appconnect-109424.htm
read more... https://www.callcentrehelper.com/injixo-joins-talkdesks-appconnect-109424.htm#more-109424
- https://www.callcentrehelper.com/just-17-of-contact-centres-have-an-aligned-customer-experience-adoption-process-108779.htm
just 17% of contact centres have an aligned customer experience adoption process https://www.callcentrehelper.com/just-17-of-contact-centres-have-an-aligned-customer-experience-adoption-process-108779.htm
read more... https://www.callcentrehelper.com/just-17-of-contact-centres-have-an-aligned-customer-experience-adoption-process-108779.htm#more-108779
- https://www.callcentrehelper.com/webinar-7-ways-to-drive-up-your-quality-scores-100935.htm
webinar: 7 ways to drive up your quality scores https://www.callcentrehelper.com/webinar-7-ways-to-drive-up-your-quality-scores-100935.htm
read more... https://www.callcentrehelper.com/webinar-7-ways-to-drive-up-your-quality-scores-100935.htm#more-100935
- https://www.callcentrehelper.com/serenova-chief-information-security-officer-109224.htm
serenova names stuart clark as its first chief information security officer https://www.callcentrehelper.com/serenova-chief-information-security-officer-109224.htm
read more... https://www.callcentrehelper.com/serenova-chief-information-security-officer-109224.htm#more-109224
- https://www.callcentrehelper.com/paysafe-productivity-and-customer-experience-109366.htm
payments provider boosts productivity https://www.callcentrehelper.com/paysafe-productivity-and-customer-experience-109366.htm
read more... https://www.callcentrehelper.com/paysafe-productivity-and-customer-experience-109366.htm#more-109366
- https://www.callcentrehelper.com/report.php?id=238
white paper: aligning your crm and contact centre strategies https://www.callcentrehelper.com/report.php?id=238
download white paper https://www.callcentrehelper.com/report.php?id=238
- https://www.callcentrehelper.com/report.php?id=230
white paper: the state of workforce management in contact centres – 2017 https://www.callcentrehelper.com/report.php?id=230
download white paper https://www.callcentrehelper.com/report.php?id=230
- https://www.callcentrehelper.com/report.php?id=232
white paper: general data protection regulation (gdpr) impact on contact centres https://www.callcentrehelper.com/report.php?id=232
download white paper https://www.callcentrehelper.com/report.php?id=232
- https://www.callcentrehelper.com/report.php?id=234
bright’s 2 minutes on…text analytics – a game changer for our entire industry? https://www.callcentrehelper.com/report.php?id=234
download white paper https://www.callcentrehelper.com/report.php?id=234
- https://www.callcentrehelper.com/new-webinars/registration.php?id=6007565888827172098
webinar: 7 ways to drive up your quality scores https://www.callcentrehelper.com/new-webinars/registration.php?id=6007565888827172098
register now https://www.callcentrehelper.com/new-webinars/registration.php?id=6007565888827172098
- https://www.callcentrehelper.com/new-webinars/registration.php?id=7161092125227996931
webinar: how to deliver consistent service across all channels https://www.callcentrehelper.com/new-webinars/registration.php?id=7161092125227996931
register now https://www.callcentrehelper.com/new-webinars/registration.php?id=7161092125227996931
designing omni-channel customer service experiences – may 2017 https://www.callcentrehelper.com/designing-omni-channel-customer-service-experiences-may-2017-92339.htm
introducing customer hubs – may 2017 https://www.callcentrehelper.com/introducing-customer-hubs-may-2017-92345.htm
call centre apex 2017 https://www.callcentrehelper.com/call-centre-apex-2017-94144.htm
interactions 2017 – london https://www.callcentrehelper.com/interactions-2017-london-95940.htm
- http://pages.callminer.com/cch-gamification.html
- https://www.callcentrehelper.com/online-call-centre-staffing-calculator-77780.htm
call centre erlang staffing calculator – v 3.1 – with maximum occupancy https://www.callcentrehelper.com/online-call-centre-staffing-calculator-77780.htm
- https://www.callcentrehelper.com/erlang-c-calculator-2473.htm
free erlang c calculator excel – including shrinkage https://www.callcentrehelper.com/erlang-c-calculator-2473.htm
- https://www.callcentrehelper.com/forecasting-excel-template-73193.htm
monthly forecasting excel spreadsheet template https://www.callcentrehelper.com/forecasting-excel-template-73193.htm
- https://www.callcentrehelper.com/free-call-monitoring-form-3507.htm
free call monitoring form – updated https://www.callcentrehelper.com/free-call-monitoring-form-3507.htm
- https://www.callcentrehelper.com/multi-channel-contact-centre-calculator-96321.htm
experimental multi-channel contact centre calculator tool https://www.callcentrehelper.com/multi-channel-contact-centre-calculator-96321.htm
- https://www.callcentrehelper.com/new-webinars/registration.php?id=6007565888827172098
webinar: 7 ways to drive up your quality scores https://www.callcentrehelper.com/new-webinars/registration.php?id=6007565888827172098
register now https://www.callcentrehelper.com/new-webinars/registration.php?id=6007565888827172098
- https://www.callcentrehelper.com/new-webinars/registration.php?id=7161092125227996931
webinar: how to deliver consistent service across all channels https://www.callcentrehelper.com/new-webinars/registration.php?id=7161092125227996931
register now https://www.callcentrehelper.com/new-webinars/registration.php?id=7161092125227996931
hi! https://www.callcentrehelper.com/question/hi
top tips for improving contact centre shrinkage https://www.callcentrehelper.com/top-tips-for-improving-contact-centre-shrinkage-69932.htm#comment-95800
the 10 commandments of team meetings https://www.callcentrehelper.com/the-10-commandments-of-team-meetings-71058.htm#comment-95798
how to set up an outsourced contact centre bu... https://www.callcentrehelper.com/set-up-outsourced-contact-centre-business-100223.htm#comment-95797
online training https://www.callcentrehelper.com/question/online-training
publishing a new form https://www.callcentrehelper.com/question/publishing-a-new-form
- https://www.callcentrehelper.com/opinion-8-82603.htm
- https://www.callcentrehelper.com/opentext-81387.htm
- https://www.callcentrehelper.com/mplsystems-22098.htm
- https://www.callcentrehelper.com/ph-media-group-62084.htm
https://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm
top 25 positive words, phrases and empathy statements https://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm
https://www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm
the right words and phrases to say to an angry customer https://www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm
https://www.callcentrehelper.com/the-top-50-interview-questions-and-how-to-handle-them-8000.htm
top 50 customer service interview questions – with answers https://www.callcentrehelper.com/the-top-50-interview-questions-and-how-to-handle-them-8000.htm
https://www.callcentrehelper.com/the-top-25-words-to-use-on-your-cv-10032.htm
the top 25 words to use on your cv https://www.callcentrehelper.com/the-top-25-words-to-use-on-your-cv-10032.htm
https://www.callcentrehelper.com/erlang-c-calculator-2473.htm
free erlang c calculator excel – including shrinkage https://www.callcentrehelper.com/erlang-c-calculator-2473.htm
https://www.callcentrehelper.com/tips-to-improve-your-call-quality-monitoring-4732.htm
30 tips to improve your call quality monitoring https://www.callcentrehelper.com/tips-to-improve-your-call-quality-monitoring-4732.htm
https://www.callcentrehelper.com/dealing-with-angry-customers-152.htm
dealing with angry customers https://www.callcentrehelper.com/dealing-with-angry-customers-152.htm
https://www.callcentrehelper.com/positive-words-to-increase-customer-satisfaction-78084.htm
positive words to increase customer satisfaction https://www.callcentrehelper.com/positive-words-to-increase-customer-satisfaction-78084.htm
https://www.callcentrehelper.com/motivational-games-for-call-centres-15511.htm
motivational games for call centres https://www.callcentrehelper.com/motivational-games-for-call-centres-15511.htm
https://www.callcentrehelper.com/how-to-set-up-a-call-centre-from-scratch-the-checklist-42078.htm
how to setup a call centre from scratch – the checklist https://www.callcentrehelper.com/how-to-set-up-a-call-centre-from-scratch-the-checklist-42078.htm
https://www.callcentrehelper.com/empathy-statements-customer-service-94643.htm
18 empathy statements that help improve customer-agent rapport https://www.callcentrehelper.com/empathy-statements-customer-service-94643.htm
https://www.callcentrehelper.com/the-right-to-build-rapport-with-a-caller-32541.htm
best tips, phrases and words to use for building rapport https://www.callcentrehelper.com/the-right-to-build-rapport-with-a-caller-32541.htm
https://www.callcentrehelper.com/link-customer-experience-and-profitability-109158.htm
is there a link between customer experience and profitability? https://www.callcentrehelper.com/link-customer-experience-and-profitability-109158.htm
https://www.callcentrehelper.com/5-steps-to-creating-a-customer-journey-map-96344.htm
5 steps to creating a customer journey map https://www.callcentrehelper.com/5-steps-to-creating-a-customer-journey-map-96344.htm
https://www.callcentrehelper.com/secure-more-budget-contact-centre-108312.htm
11 ways to secure more budget for your contact centre https://www.callcentrehelper.com/secure-more-budget-contact-centre-108312.htm
https://www.callcentrehelper.com/calculate-first-contact-resolution-100860.htm
how to calculate first contact resolution https://www.callcentrehelper.com/calculate-first-contact-resolution-100860.htm
http://www.rostrvm.com/?utm_source=cch&utm_medium=referral&utm_campaign=call%20centre%20helper
https://www.callcentrehelper.com/report.php?id=238
white paper: aligning your crm and contact centre strategies https://www.callcentrehelper.com/report.php?id=238
https://www.callcentrehelper.com/report.php?id=230
white paper: the state of workforce management in contact centres – 2017 https://www.callcentrehelper.com/report.php?id=230
http://info.enghouseinteractive.com/14842-emea-fyq2-2017-emotional-intelligence-whitepaper_download-whitepaper.html?query=cch
https://www.callcentrehelper.com/forecasting-and-scheduling-for-multi-channel-contact-centres-109428.htm
forecasting and scheduling for multi-channel contact centres https://www.callcentrehelper.com/forecasting-and-scheduling-for-multi-channel-contact-centres-109428.htm
https://www.callcentrehelper.com/its-a-little-thing-but-it-makes-a-difference-109375.htm
it’s a little thing… but it makes a difference https://www.callcentrehelper.com/its-a-little-thing-but-it-makes-a-difference-109375.htm
https://www.serenova.com/skylight?utm_medium=display&utm_campaign=skylight&utm_source=cc-helper&utm_content=v1
designing omni-channel customer service experiences – may 2017 https://www.callcentrehelper.com/designing-omni-channel-customer-service-experiences-may-2017-92339.htm
read more https://www.callcentrehelper.com/designing-omni-channel-customer-service-experiences-may-2017-92339.htm
introducing customer hubs – may 2017 https://www.callcentrehelper.com/introducing-customer-hubs-may-2017-92345.htm
read more https://www.callcentrehelper.com/introducing-customer-hubs-may-2017-92345.htm
- http://www.businesssystemsuk.co.uk/product-category/workforce-optimisation?utm_source=cch&utm_medium=referral&utm_campaign=call%20centre%20helper
https://www.callcentrehelper.com/business-systems-introduces-nice-109432.htm
business systems introduces nice quality central https://www.callcentrehelper.com/business-systems-introduces-nice-109432.htm
https://www.callcentrehelper.com/injixo-joins-talkdesks-appconnect-109424.htm
injixo joins talkdesk’s appconnect as launch partner https://www.callcentrehelper.com/injixo-joins-talkdesks-appconnect-109424.htm
https://engage.netcall.com/buyers-guide.html?utm_source=webadverts2&utm_medium=ad&utm_campaign=cch
https://www.callcentrehelper.com/report.php?id=232
white paper: general data protection regulation (gdpr) impact on contact centres https://www.callcentrehelper.com/report.php?id=232
https://www.callcentrehelper.com/report.php?id=234
bright’s 2 minutes on…text analytics – a game changer for our entire industry? https://www.callcentrehelper.com/report.php?id=234
http://engage.opentext.com/html/hpi-campaigns/2017/wfothoughtleadership/index.jsp?utm_source=cch&utm_medium=referral&utm_campaign=call%20centre%20helper
https://www.callcentrehelper.com/serenova-chief-information-security-officer-109224.htm
serenova names stuart clark as its first chief information security officer https://www.callcentrehelper.com/serenova-chief-information-security-officer-109224.htm
https://www.callcentrehelper.com/paysafe-productivity-and-customer-experience-109366.htm
payments provider boosts productivity https://www.callcentrehelper.com/paysafe-productivity-and-customer-experience-109366.htm
http://www.akixi.com/?utm_source=cch&utm_medium=referral&utm_campaign=call%20centre%20helper
https://t.co/h7nghsludk https://t.co/h7nghsludk
@injixo https://twitter.com/injixo
#cctr https://twitter.com/hashtag/cctr
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@paysafegroup https://twitter.com/paysafegroup
https://t.co/img5vnmt2r https://t.co/img5vnmt2r
callcentrehelp https://www.twitter.com/callcentrehelp
https://www.callcentrehelper.com/report.php?id=211
- http://www.jabra.co.uk/c/uk/assured?utm_source=cch&utm_medium=referral&utm_campaign=call%20centre%20helper
white paper: aligning your crm and contact centre strategies https://www.callcentrehelper.com/report.php?id=238
white paper: the state of workforce management in contact centres – 2017 https://www.callcentrehelper.com/report.php?id=230
https://t.co/h7nghsludk https://t.co/h7nghsludk
@injixo https://twitter.com/injixo
#cctr https://twitter.com/hashtag/cctr
https://t.co/1h7rsbxsht https://t.co/1h7rsbxsht
callcentrehelp https://www.twitter.com/callcentrehelp

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Zdjęcia 43
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home webinars upcoming webinars recorded webinars events calendar jobs south east london south west midlands north north east north west scotland wales ireland europe south africa community questions answers forum blogs call centre voice tips jonty's tips hints & tips strategy polls management life tips motivation customer experience attrition empathy technology white papers directory guides definitions outbound dialing call recording wfm ivr jargon tools skills life humour games jargon news call centre news industry insights blogs events free newsletter white papers events event calendar webinars recorded webinars conferences training advertise advertise media pack jobs directory about us newsletter what information should you be displaying on your contact centre wallboards? here’s a list of what you should be displaying on your wallboards, in terms of metrics and other innovative ideas, to encourage positive advisor behaviour. 205 read more... is there a link between customer experience and profitability? 1,515 read more... how to motivate staff in 25 ways 376,113 read more... latest industry insights forecasting and scheduling for multi-channel contact centres 140 read more... it’s a little thing… but it makes a difference 193 read more... improving first call resolution: the benefits, challenges and best practices 209 read more... proverbial performance management tips 192 read more... the quest for an ideal contact centre management tool 449 read more... how can the contact centre align with the top priorities of executive leadership? 303 read more... latest news business systems introduces nice quality central 129 read more... injixo joins talkdesk’s appconnect as launch partner 111 read more... just 17% of contact centres have an aligned customer experience adoption process 156 read more... webinar: 7 ways to drive up your quality scores 583 read more... serenova names stuart clark as its first chief information security officer 225 read more... payments provider boosts productivity 207 read more... latest resources white paper: aligning your crm and contact centre strategies crm and customer service should enjoy a hand in glove relationship. unfortunately, this is seldom optimised the way it should be. here, puzzel pinpoint some of the actions you can take, creating greater value in your customer engagement strategies. download white paper white paper: the state of workforce management in contact centres – 2017 how do you bring together employees, customers and corporate demands to run the contact centre in an efficient and engaging way? this white paper shows business systems latest survey results and how workforce management can help. download white paper white paper: general data protection regulation (gdpr) impact on contact centres the eu’s new directive for the protection of personal data will change how all organisations manage information. pindrop shares insight into how contact centres are ideal targets while providing their recommended multi-layer approach to security. download white paper bright’s 2 minutes on…text analytics – a game changer for our entire industry? struggling to quantify the cost of failure outside of your control? how to cut costs and raise your corporate status regardless of organisational silos and technology? bright shares how text analytics can be a game changer for our entire industry. download white paper upcoming webinars webinar: 7 ways to drive up your quality scores 4th may 2017 register now webinar: how to deliver consistent service across all channels 11th may 2017 register now upcoming events designing omni-channel customer service experiences – may 2017 may 16 london events introducing customer hubs – may 2017 may 23 london events call centre apex 2017 may 26 sheffield events interactions 2017 – london jun 6 london events newsletter get all the latest news from call centre helper straight to your inbox hot tools download call centre erlang staffing calculator – v 3.1 – with maximum occupancy download free erlang c calculator excel – including shrinkage download monthly forecasting excel spreadsheet template download free call monitoring form – updated download experimental multi-channel contact centre calculator tool upcoming webinars webinar webinar: 7 ways to drive up your quality scores register now webinar webinar: how to deliver consistent service across all channels register now latest from the community question jocylin adicer | 7 hours ago hi! comments james | 10 hours ago top tips for improving contact centre shrinkage comments bh | 14 hours ago the 10 commandments of team meetings comments rod jones | 15 hours ago how to set up an outsourced contact centre bu... question justine | 1 day ago online training question jo | 2 days ago publishing a new form directory view our full directory popular pages top 25 positive words, phrases and empathy statements the right words and phrases to say to an angry customer top 50 customer service interview questions – with answers the top 25 words to use on your cv free erlang c calculator excel – including shrinkage 30 tips to improve your call quality monitoring dealing with angry customers positive words to increase customer satisfaction motivational games for call centres how to setup a call centre from scratch – the checklist 18 empathy statements that help improve customer-agent rapport best tips, phrases and words to use for building rapport editors pick is there a link between customer experience and profitability? 5 steps to creating a customer journey map 11 ways to secure more budget for your contact centre how to calculate first contact resolution advert latest resources white paper: aligning your crm and contact centre strategies white paper: the state of workforce management in contact centres – 2017 latest insights forecasting and scheduling for multi-channel contact centres it’s a little thing… but it makes a difference upcoming events may 16 designing omni-channel customer service experiences – may 2017 read more may 23 introducing customer hubs – may 2017 read more latest news business systems introduces nice quality central injixo joins talkdesk’s appconnect as launch partner latest resources white paper: general data protection regulation (gdpr) impact on contact centres bright’s 2 minutes on…text analytics – a game changer for our entire industry? latest news serenova names stuart clark as its first chief information security officer payments provider boosts productivity latest tweets injixo joins talkdesk's appconnect as launch partner https://t.co/h7nghsludk @injixo #cctr https://t.co/1h7rsbxsht - callcentrehelp (11 hours ago ) rt @newvoicemedia: .@paysafegroup enhances productivity & customer experience with newvoicemedia https://t.co/img5vnmt2r - callcentrehelp (11 hours ago ) main site links tips news forum directory call centre jobs erlang calculator newsletter get all the latest news straight to your inbox latest resources white paper: aligning your crm and contact centre strategies white paper: the state of workforce management in contact centres – 2017 live from twitter injixo joins talkdesk's appconnect as launch partner https://t.co/h7nghsludk @injixo #cctr https://t.co/1h7rsbxsht - callcentrehelp (11 hours ago) © call centre helper 2017 terms--> | cookies | privacy | contact | advertise back to top


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