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callcentrehelper.com



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Titlecall centre helper

Length: 18, Words: 3
Description call centre helper - the leading online call centre magazine. aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.

Length: 175, Words: 27
Keywords pusty
Robots
Charset UTF-8
Og Meta - Title pusty
Og Meta - Description pusty
Og Meta - Site name pusty
Tytuł powinien zawierać pomiędzy 10 a 70 znaków (ze spacjami), a mniej niż 12 słów w długości.
Meta opis powinien zawierać pomiędzy 50 a 160 znaków (łącznie ze spacjami), a mniej niż 24 słów w długości.
Kodowanie znaków powinny być określone , UTF-8 jest chyba najlepszy zestaw znaków, aby przejść z powodu UTF-8 jest bardziej międzynarodowy kodowaniem.
Otwarte obiekty wykresu powinny być obecne w stronie internetowej (więcej informacji na temat protokołu OpenGraph: http://ogp.me/)

SEO Content

Words/Characters 1064
Text/HTML 40.83 %
Headings H1 0
H2 0
H3 1
H4 0
H5 0
H6 0
H1
H2
H3
H4
H5
H6
strong
b
i
em
Bolds strong 0
b 0
i 0
em 0
Zawartość strony internetowej powinno zawierać więcej niż 250 słów, z stopa tekst / kod jest wyższy niż 20%.
Pozycji używać znaczników (h1, h2, h3, ...), aby określić temat sekcji lub ustępów na stronie, ale zwykle, użyj mniej niż 6 dla każdego tagu pozycje zachować swoją stronę zwięzły.
Styl używać silnych i kursywy znaczniki podkreślić swoje słowa kluczowe swojej stronie, ale nie nadużywać (mniej niż 16 silnych tagi i 16 znaczników kursywy)

Statystyki strony

twitter:title pusty
twitter:description pusty
google+ itemprop=name pusty
Pliki zewnętrzne 9
Pliki CSS 4
Pliki javascript 5
Plik należy zmniejszyć całkowite odwołanie plików (CSS + JavaScript) do 7-8 maksymalnie.

Linki wewnętrzne i zewnętrzne

Linki 282
Linki wewnętrzne 94
Linki zewnętrzne 188
Linki bez atrybutu Title 276
Linki z atrybutem NOFOLLOW 0
Linki - Użyj atrybutu tytuł dla każdego łącza. Nofollow link jest link, który nie pozwala wyszukiwarkom boty zrealizują są odnośniki no follow. Należy zwracać uwagę na ich użytkowania

Linki wewnętrzne

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home /
webinars /webinars
upcoming webinars /webinars
recorded webinars /recorded-webinars
events calendar /events
jobs /jobs/
south east /jobs/south-east.htm
london /jobs/london.htm
south west /jobs/south-west.htm
midlands /jobs/midlands.htm
north /jobs/north.htm
north east /jobs/north-east.htm
north west /jobs/north-west.htm
scotland /jobs/scotland.htm
wales /jobs/wales.htm
ireland /jobs/ireland.htm
europe /jobs/eurpoe.htm
south africa /jobs/south-africa.htm
community /questions
questions /questions
answers /answers
forum /forum/
blogs /blogs
tips /tips
jonty's tips /jontys-tips
hints & tips /tips
strategy /strategy
polls /polls
management /management
life /life
tips /tips
motivation /tag/motivation
customer experience /tag/customer-experience
attrition /tag/attrition
empathy /tag/empathy
technology /technology
white papers /white-papers
directory /directory
guides /call-centre-helper-reference-guides-57195.htm
definitions /definition
outbound dialing /outbound-dialling-reference-guide-2-57176.htm
call recording /the-call-recording-and-speech-analytics-reference-guide-57601.htm
wfm /workforce-management-reference-guide-57260.htm
ivr /tag/ivr
jargon /contact-centre-jargon-glossary-50333.htm
tools /tools
skills /skills
life /life
humour /tag/humour
games /tag/games
jargon /contact-centre-jargon-glossary-50333.htm
news /news
call centre news /news
industry insights /insights
blogs /blogs
events /events
free newsletter /report.php?id=1
white papers /white-papers
events /events
event calendar /events
webinars /webinars
recorded webinars /recorded-webinars
conferences /events/conference
training /events/training-events
advertise /10-reasons-to-advertise-in-call-centre-helper-209.htm
advertise /10-reasons-to-advertise-in-call-centre-helper-209.htm
media pack /images/cch-media-pack-2017.pdf
jobs /call-centre-helper-jobs-26074.htm
directory /add-a-call-centre-helper-directory-listing-72545.htm
about us /call-centre-magazine-211.htm
newsletter /report.php?id=1
guest blog's /blogs
latest industry insights /insights
latest news /news
latest resources /white-papers
upcoming webinars /webinars
upcoming events /events
directory /directory
view our full directory /directory
- /ask-question
editors pick /tag/editors-picks
tips /tips
news /news
forum /forum/
directory /directory
call centre jobs /jobs/
erlang calculator /erlang-c-calculator-2473.htm
cookies /privacy-policy#cookies
privacy /privacy-policy
contact /contact-call-centre-helper-208.htm
advertise /10-reasons-to-advertise-in-call-centre-helper-209.htm
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Linki zewnętrzne

https://www.linkedin.com/groups/1802300
https://www.youtube.com/user/callcentrehelper
https://www.facebook.com/callcentrehelper
https://twitter.com/callcentrehelp
https://plus.google.com/114272574404062898604/posts
call centre voice http://www.callcentrevoice.com
- https://www.callcentrehelper.com/an-introduction-to-contact-centre-analytics-99786.htm
an introduction to… contact centre analytics https://www.callcentrehelper.com/an-introduction-to-contact-centre-analytics-99786.htm
read more... https://www.callcentrehelper.com/an-introduction-to-contact-centre-analytics-99786.htm
- https://www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm
the right words and phrases to say to an angry customer https://www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm
read more... https://www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm
- https://www.callcentrehelper.com/customer-service-at-the-expense-of-customer-loyalty-a-leadership-primer-95291.htm
customer service at the expense of customer loyalty: a leadership primer https://www.callcentrehelper.com/customer-service-at-the-expense-of-customer-loyalty-a-leadership-primer-95291.htm
read more... https://www.callcentrehelper.com/customer-service-at-the-expense-of-customer-loyalty-a-leadership-primer-95291.htm
- http://www.rostrvm.com/
8 leadership strategies from an influencer https://www.callcentrehelper.com/8-leadership-strategies-from-an-influencer-100222.htm
colin shaw https://www.callcentrehelper.com/author/colinshaw
make a success of your crm / cx / digital initiative https://www.callcentrehelper.com/make-a-success-of-your-crm-cx-digital-initiative-100219.htm
maz iqbal https://www.callcentrehelper.com/author/maziqbal
the implosion of trust and what to do about it https://www.callcentrehelper.com/the-implosion-of-trust-and-what-to-do-about-it-100215.htm
adrian swinscoe https://www.callcentrehelper.com/author/adrianswinscoe
sometimes doing what’s best for customers isn’t going to make them happy https://www.callcentrehelper.com/sometimes-doing-whats-best-for-customers-isnt-going-to-make-them-happy-100112.htm
shep hyken https://www.callcentrehelper.com/author/shephyken
- https://www.callcentrehelper.com/step-into-the-spotlight-for-customer-experience-innovation-100227.htm
step into the spotlight for customer experience innovation https://www.callcentrehelper.com/step-into-the-spotlight-for-customer-experience-innovation-100227.htm
read more... https://www.callcentrehelper.com/step-into-the-spotlight-for-customer-experience-innovation-100227.htm#more-100227
- https://www.callcentrehelper.com/auto-attendant-90804.htm
definition: auto attendant https://www.callcentrehelper.com/auto-attendant-90804.htm
read more... https://www.callcentrehelper.com/auto-attendant-90804.htm#more-90804
- https://www.callcentrehelper.com/agent-empowerment-does-it-really-matter-100181.htm
agent empowerment – does it really matter? https://www.callcentrehelper.com/agent-empowerment-does-it-really-matter-100181.htm
read more... https://www.callcentrehelper.com/agent-empowerment-does-it-really-matter-100181.htm#more-100181
- https://www.callcentrehelper.com/one-customer-how-many-agents-100190.htm
one customer: how many agents? https://www.callcentrehelper.com/one-customer-how-many-agents-100190.htm
read more... https://www.callcentrehelper.com/one-customer-how-many-agents-100190.htm#more-100190
- https://www.callcentrehelper.com/less-than-half-of-contact-centres-measure-first-contact-resolution-99893.htm
less than half of contact centres measure first contact resolution https://www.callcentrehelper.com/less-than-half-of-contact-centres-measure-first-contact-resolution-99893.htm
read more... https://www.callcentrehelper.com/less-than-half-of-contact-centres-measure-first-contact-resolution-99893.htm#more-99893
- https://www.callcentrehelper.com/newvoicemedia-wins-uk-technology-and-software-award-100098.htm
newvoicemedia wins uk technology and software award https://www.callcentrehelper.com/newvoicemedia-wins-uk-technology-and-software-award-100098.htm
read more... https://www.callcentrehelper.com/newvoicemedia-wins-uk-technology-and-software-award-100098.htm#more-100098
- https://www.callcentrehelper.com/matthew-storm-joins-the-opentext-wfo-team-99913.htm
matthew storm joins the opentext wfo team https://www.callcentrehelper.com/matthew-storm-joins-the-opentext-wfo-team-99913.htm
read more... https://www.callcentrehelper.com/matthew-storm-joins-the-opentext-wfo-team-99913.htm#more-99913
- https://www.callcentrehelper.com/westcon-comstor-accelerates-growth-after-enghouse-interactive-partnership-100055.htm
westcon-comstor accelerates growth after enghouse interactive partnership https://www.callcentrehelper.com/westcon-comstor-accelerates-growth-after-enghouse-interactive-partnership-100055.htm
read more... https://www.callcentrehelper.com/westcon-comstor-accelerates-growth-after-enghouse-interactive-partnership-100055.htm#more-100055
- https://www.callcentrehelper.com/midland-heart-receives-housing-innovation-award-100035.htm
midland heart receives housing innovation award https://www.callcentrehelper.com/midland-heart-receives-housing-innovation-award-100035.htm
read more... https://www.callcentrehelper.com/midland-heart-receives-housing-innovation-award-100035.htm#more-100035
- https://www.callcentrehelper.com/case-study-akixi-transforms-colleges-communications-infrastructure-99963.htm
case study: akixi transforms college’s communications infrastructure https://www.callcentrehelper.com/case-study-akixi-transforms-colleges-communications-infrastructure-99963.htm
read more... https://www.callcentrehelper.com/case-study-akixi-transforms-colleges-communications-infrastructure-99963.htm#more-99963
- https://www.callcentrehelper.com/report.php?id=220
white paper: the dawn of ai-powered customer engagement https://www.callcentrehelper.com/report.php?id=220
download white paper https://www.callcentrehelper.com/report.php?id=220
- https://www.callcentrehelper.com/report.php?id=219
e-book: robotic automation case studies https://www.callcentrehelper.com/report.php?id=219
download white paper https://www.callcentrehelper.com/report.php?id=219
- https://www.callcentrehelper.com/report.php?id=201
white paper: how to succeed in delivering proactive customer service https://www.callcentrehelper.com/report.php?id=201
download white paper https://www.callcentrehelper.com/report.php?id=201
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e-book: is your company worth the effort? https://www.callcentrehelper.com/report.php?id=218
download white paper https://www.callcentrehelper.com/report.php?id=218
- https://www.callcentrehelper.com/new-webinars/registration.php?id=6628701996944037377
webinar: how to improve rapport with the customer https://www.callcentrehelper.com/new-webinars/registration.php?id=6628701996944037377
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- https://www.callcentrehelper.com/new-webinars/registration.php?id=1557044084846127875
webinar: how to better understand the voice of the customer https://www.callcentrehelper.com/new-webinars/registration.php?id=1557044084846127875
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- https://www.callcentrehelper.com/new-webinars/registration.php?id=3943509883478663940
webinar: 10 ways to improve customer experience https://www.callcentrehelper.com/new-webinars/registration.php?id=3943509883478663940
register now https://www.callcentrehelper.com/new-webinars/registration.php?id=3943509883478663940
how to design & deliver mobile customer service – february 2017 https://www.callcentrehelper.com/how-to-design-deliver-mobile-customer-service-february-2017-92362.htm
2017 challenge: regional workshop – london https://www.callcentrehelper.com/2017-challenge-regional-workshop-london-97153.htm
disrupted customer contact 2017 https://www.callcentrehelper.com/disrupted-customer-contact-2017-95942.htm
advanced diploma in customer contact planning and management https://www.callcentrehelper.com/advanced-diploma-in-customer-contact-planning-and-management-4-97160.htm
- http://www.rostrvm.com/
- https://www.callcentrehelper.com/erlang-c-calculator-2473.htm
free erlang c calculator excel – including shrinkage https://www.callcentrehelper.com/erlang-c-calculator-2473.htm
- https://www.callcentrehelper.com/online-call-centre-staffing-calculator-77780.htm
call centre erlang staffing calculator – including shrinkage https://www.callcentrehelper.com/online-call-centre-staffing-calculator-77780.htm
- https://www.callcentrehelper.com/forecasting-excel-template-73193.htm
monthly forecasting excel spreadsheet template https://www.callcentrehelper.com/forecasting-excel-template-73193.htm
- https://www.callcentrehelper.com/multi-channel-contact-centre-calculator-96321.htm
experimental multi-channel contact centre calculator tool https://www.callcentrehelper.com/multi-channel-contact-centre-calculator-96321.htm
- https://www.callcentrehelper.com/free-call-monitoring-form-3507.htm
free call monitoring form – updated https://www.callcentrehelper.com/free-call-monitoring-form-3507.htm
- https://www.callcentrehelper.com/new-webinars/registration.php?id=6628701996944037377
webinar: how to improve rapport with the customer https://www.callcentrehelper.com/new-webinars/registration.php?id=6628701996944037377
register now https://www.callcentrehelper.com/new-webinars/registration.php?id=6628701996944037377
- https://www.callcentrehelper.com/new-webinars/registration.php?id=1557044084846127875
webinar: how to better understand the voice of the customer https://www.callcentrehelper.com/new-webinars/registration.php?id=1557044084846127875
register now https://www.callcentrehelper.com/new-webinars/registration.php?id=1557044084846127875
online erlang call centre staffing calculator... https://www.callcentrehelper.com/question/online-erlang-call-centre-staffing-calculator-how-to-forecast-abandon-rate
call-abandoned-in-inbound-call-centre https://www.callcentrehelper.com/question/call-abandoned-in-inbound-call-centre
i have not been merge with anybody https://www.callcentrehelper.com/question/i-have-not-been-merge-with-anybody
how to measure call abandon rate https://www.callcentrehelper.com/how-to-measure-call-abandon-rate-75869.htm
free erlang c calculator excel - including sh... https://www.callcentrehelper.com/erlang-c-calculator-2473.htm
how do i... measure employee engagement? https://www.callcentrehelper.com/how-do-i-measure-employee-engagement-84173.htm
- https://www.callcentrehelper.com/aspect-2305.htm
- https://www.callcentrehelper.com/contactbabel-1954.htm
- https://www.callcentrehelper.com/ip-integration-ltd-56479.htm
- https://www.callcentrehelper.com/sytel-limited-7847.htm
https://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm
top 25 positive words, phrases and empathy statements https://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm
https://www.callcentrehelper.com/the-top-50-interview-questions-and-how-to-handle-them-8000.htm
top 50 customer service interview questions – with answers https://www.callcentrehelper.com/the-top-50-interview-questions-and-how-to-handle-them-8000.htm
https://www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm
the right words and phrases to say to an angry customer https://www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm
https://www.callcentrehelper.com/the-top-25-words-to-use-on-your-cv-10032.htm
the top 25 words to use on your cv https://www.callcentrehelper.com/the-top-25-words-to-use-on-your-cv-10032.htm
https://www.callcentrehelper.com/erlang-c-calculator-2473.htm
free erlang c calculator excel – including shrinkage https://www.callcentrehelper.com/erlang-c-calculator-2473.htm
https://www.callcentrehelper.com/tips-to-improve-your-call-quality-monitoring-4732.htm
30 tips to improve your call quality monitoring https://www.callcentrehelper.com/tips-to-improve-your-call-quality-monitoring-4732.htm
https://www.callcentrehelper.com/positive-words-to-increase-customer-satisfaction-78084.htm
positive words to increase customer satisfaction https://www.callcentrehelper.com/positive-words-to-increase-customer-satisfaction-78084.htm
https://www.callcentrehelper.com/dealing-with-angry-customers-152.htm
dealing with angry customers https://www.callcentrehelper.com/dealing-with-angry-customers-152.htm
https://www.callcentrehelper.com/motivational-games-for-call-centres-15511.htm
motivational games for call centres https://www.callcentrehelper.com/motivational-games-for-call-centres-15511.htm
https://www.callcentrehelper.com/25-tips-for-motivating-staff-10974.htm
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https://www.callcentrehelper.com/how-to-set-up-a-call-centre-from-scratch-the-checklist-42078.htm
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does self-service really reduce call volumes? https://www.callcentrehelper.com/does-self-service-really-reduce-call-volumes-95051.htm
https://www.callcentrehelper.com/tips-to-create-and-maintain-loyal-customers-98013.htm
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https://www.callcentrehelper.com/mistakes-to-avoid-contact-centre-reporting-96128.htm
9 mistakes to avoid… contact centre reporting https://www.callcentrehelper.com/mistakes-to-avoid-contact-centre-reporting-96128.htm
http://www.businesssystemsuk.co.uk/paper/the-state-of-workforce-management-in-contact-centres-2017
https://www.callcentrehelper.com/report.php?id=220
white paper: the dawn of ai-powered customer engagement https://www.callcentrehelper.com/report.php?id=220
https://www.callcentrehelper.com/report.php?id=219
e-book: robotic automation case studies https://www.callcentrehelper.com/report.php?id=219
http://info.nice.com/gartner-magic-quadrant.html?utm_source=cc_helper&utm_medium=banner&utm_campaign=awfo
https://www.callcentrehelper.com/8-leadership-strategies-from-an-influencer-100222.htm
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https://www.callcentrehelper.com/make-a-success-of-your-crm-cx-digital-initiative-100219.htm
make a success of your crm / cx / digital initiative https://www.callcentrehelper.com/make-a-success-of-your-crm-cx-digital-initiative-100219.htm
http://www2.theforum.social/csp2017
how to design & deliver mobile customer service – february 2017 https://www.callcentrehelper.com/how-to-design-deliver-mobile-customer-service-february-2017-92362.htm
read more https://www.callcentrehelper.com/how-to-design-deliver-mobile-customer-service-february-2017-92362.htm
2017 challenge: regional workshop – london https://www.callcentrehelper.com/2017-challenge-regional-workshop-london-97153.htm
read more https://www.callcentrehelper.com/2017-challenge-regional-workshop-london-97153.htm
- http://mplsystems.co.uk/white-papers/gartner-ccaas-2016/
https://www.callcentrehelper.com/newvoicemedia-wins-uk-technology-and-software-award-100098.htm
newvoicemedia wins uk technology and software award https://www.callcentrehelper.com/newvoicemedia-wins-uk-technology-and-software-award-100098.htm
https://www.callcentrehelper.com/matthew-storm-joins-the-opentext-wfo-team-99913.htm
matthew storm joins the opentext wfo team https://www.callcentrehelper.com/matthew-storm-joins-the-opentext-wfo-team-99913.htm
https://www.pindrop.com/lloyds-banking-group-invests-in-groundbreaking-phoneprinting-technology/
https://www.callcentrehelper.com/report.php?id=201
white paper: how to succeed in delivering proactive customer service https://www.callcentrehelper.com/report.php?id=201
https://www.callcentrehelper.com/report.php?id=218
e-book: is your company worth the effort? https://www.callcentrehelper.com/report.php?id=218
http://www.plantronics.com/uk/offers/
https://www.callcentrehelper.com/westcon-comstor-accelerates-growth-after-enghouse-interactive-partnership-100055.htm
westcon-comstor accelerates growth after enghouse interactive partnership https://www.callcentrehelper.com/westcon-comstor-accelerates-growth-after-enghouse-interactive-partnership-100055.htm
https://www.callcentrehelper.com/midland-heart-receives-housing-innovation-award-100035.htm
midland heart receives housing innovation award https://www.callcentrehelper.com/midland-heart-receives-housing-innovation-award-100035.htm
http://autom8connect.com/?utm_source=cch&utm_campaign=launch&utm_medium=banner&utm_content=300x120
@skysoftwareco https://twitter.com/skysoftwareco
https://t.co/dzfkbqxgvo https://t.co/dzfkbqxgvo
#cx https://twitter.com/hashtag/cx
#tips https://twitter.com/hashtag/tips
@callcentrehelp https://twitter.com/callcentrehelp
callcentrehelp https://www.twitter.com/callcentrehelp
@yay_dot_com https://twitter.com/yay_dot_com
@callcentrehel https://twitter.com/callcentrehel
callcentrehelp https://www.twitter.com/callcentrehelp
http://pages.callminer.com/cch-axcess-financial-southwest-credit.html
- https://www.callcentrehelper.com/report.php?id=175
white paper: the dawn of ai-powered customer engagement https://www.callcentrehelper.com/report.php?id=220
e-book: robotic automation case studies https://www.callcentrehelper.com/report.php?id=219
@skysoftwareco https://twitter.com/skysoftwareco
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@callcentrehelp https://twitter.com/callcentrehelp
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home webinars upcoming webinars recorded webinars events calendar jobs south east london south west midlands north north east north west scotland wales ireland europe south africa community questions answers forum blogs call centre voice tips jonty's tips hints & tips strategy polls management life tips motivation customer experience attrition empathy technology white papers directory guides definitions outbound dialing call recording wfm ivr jargon tools skills life humour games jargon news call centre news industry insights blogs events free newsletter white papers events event calendar webinars recorded webinars conferences training advertise advertise media pack jobs directory about us newsletter an introduction to… contact centre analytics our panel of experts explain everything you need to know about contact centre analytics, from its benefits and key features to its costs. 1,305 read more... the right words and phrases to say to an angry customer 606,333 read more... customer service at the expense of customer loyalty: a leadership primer 570 read more... guest blog's 8 leadership strategies from an influencer by colin shaw make a success of your crm / cx / digital initiative by maz iqbal the implosion of trust and what to do about it by adrian swinscoe sometimes doing what’s best for customers isn’t going to make them happy by shep hyken latest industry insights step into the spotlight for customer experience innovation 251 read more... definition: auto attendant 208 read more... agent empowerment – does it really matter? 289 read more... one customer: how many agents? 259 read more... latest news less than half of contact centres measure first contact resolution 234 read more... newvoicemedia wins uk technology and software award 265 read more... matthew storm joins the opentext wfo team 317 read more... westcon-comstor accelerates growth after enghouse interactive partnership 477 read more... midland heart receives housing innovation award 406 read more... case study: akixi transforms college’s communications infrastructure 226 read more... latest resources white paper: the dawn of ai-powered customer engagement the intent to provide self-service has been a long-standing customer service ambition. this white paper looks at how intelligent assistance can proactively help in a world where reducing customer effort remains a major customer service objective. download white paper e-book: robotic automation case studies a growing number of companies are redefining how work gets done by automating mundane processes. learn how organisations are using the nice robotic automation solution to optimise resources, cut costs, and increase speed and accuracy. download white paper white paper: how to succeed in delivering proactive customer service offering a proactive service is the third strand in having an optimised service strategy, taking its place alongside assisted service and self-service. in this white paper intelecom explain how you can design an effective proactive service strategy. download white paper e-book: is your company worth the effort? tracking customer effort is a hot topic for voice of the customer (voc). this e-book provides an essential guide to customer effort, explaining why it matters and discussing approaches to identifying and tackling its root causes, while gaining significant roi. download white paper upcoming webinars webinar: how to improve rapport with the customer 2nd mar 2017 register now webinar: how to better understand the voice of the customer 9th mar 2017 register now webinar: 10 ways to improve customer experience 28th mar 2017 register now upcoming events how to design & deliver mobile customer service – february 2017 feb 21 london events 2017 challenge: regional workshop – london feb 22 london events disrupted customer contact 2017 feb 23 london events advanced diploma in customer contact planning and management feb 28 manchester training and workshops newsletter get all the latest news from call centre helper straight to your inbox hot tools download free erlang c calculator excel – including shrinkage online call centre erlang staffing calculator – including shrinkage download monthly forecasting excel spreadsheet template online experimental multi-channel contact centre calculator tool download free call monitoring form – updated upcoming webinars webinar webinar: how to improve rapport with the customer register now webinar webinar: how to better understand the voice of the customer register now latest from the community question danny | 11 hours ago online erlang call centre staffing calculator... question ritu | 2 days ago call-abandoned-in-inbound-call-centre question esther mba | 3 days ago i have not been merge with anybody comments ritu | 3 days ago how to measure call abandon rate comments as y | 3 days ago free erlang c calculator excel - including sh... comments weilin | 3 days ago how do i... measure employee engagement? directory view our full directory popular pages top 25 positive words, phrases and empathy statements top 50 customer service interview questions – with answers the right words and phrases to say to an angry customer the top 25 words to use on your cv free erlang c calculator excel – including shrinkage 30 tips to improve your call quality monitoring positive words to increase customer satisfaction dealing with angry customers motivational games for call centres how to motivate staff in 25 ways how to setup a call centre from scratch – the checklist best words to use for building rapport editors pick how is average handling time distributed? it is not how you think! does self-service really reduce call volumes? 11 tips to create and maintain loyal customers 9 mistakes to avoid… contact centre reporting advert latest resources white paper: the dawn of ai-powered customer engagement e-book: robotic automation case studies latest blogs 8 leadership strategies from an influencer make a success of your crm / cx / digital initiative upcoming events feb 21 how to design & deliver mobile customer service – february 2017 read more feb 22 2017 challenge: regional workshop – london read more latest news newvoicemedia wins uk technology and software award matthew storm joins the opentext wfo team latest resources white paper: how to succeed in delivering proactive customer service e-book: is your company worth the effort? latest news westcon-comstor accelerates growth after enghouse interactive partnership midland heart receives housing innovation award latest tweets rt @skysoftwareco: how to to rescue an unhappy customer experience? https://t.co/dzfkbqxgvo #cx #tips @callcentrehelp - callcentrehelp (2 days ago ) rt @yay_dot_com: speaking to a caller on the phone? here are some useful phrase recommendations to help build a rapport, via @callcentrehel… - callcentrehelp (2 days ago ) main site links tips news forum directory call centre jobs erlang calculator newsletter get all the latest news straight to your inbox latest resources white paper: the dawn of ai-powered customer engagement e-book: robotic automation case studies live from twitter rt @skysoftwareco: how to to rescue an unhappy customer experience? https://t.co/dzfkbqxgvo #cx #tips @callcentrehelp - callcentrehelp (2 days ago) © call centre helper 2017 terms--> | cookies | privacy | contact | advertise back to top


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